Frequently Asked Questions

Take a look at some of the frequently asked questions that we have received from our clients regarding our services and procedures. Can’t find your question? Feel free to contact us, we are happy to answer any of your questions and help you on your way to a clean home.

Choosing To Hire A Cleaner?

Hiring a cleaner has been made easy and affordable with a number of services available to suit your needs. Let us walk you through just a few of the benefits you will enjoy by using our home cleaning agency.

Why Should I Hire A Home Cleaner?

Time is precious, and for many this means that the cost of hiring a cleaning company is minimal in comparison to the value. Not only do you get a professionally cleaned home, but your schedule is now free to spend time with family, take part in events, or even earn more hours at work.

What Are The Benefits Of Using A Home Cleaning Company?

There are some key elements to look for when searching out a top-quality domestic cleaning service. You may find one checks references for their workers but doesn’t look into their full work history. You may find a cleaning service with good liability insurance but they don’t offer any details about their workers. Before you get lost in all these details, let us help you navigate the most important qualities to look for when searching for home cleaning services that suit your needs.

What Are The Advantages Of Booking Through An Agency Over Hiring A Private Cleaner?

There are a number of benefits for choosing wow facility services over a private cleaner:

  1. Your cleaner has been reference checked, police checked and screened for suitability
  2. Your cleaner is fully insured for public liability
  3. Your cleaner has attended a 2 day training workshop
  4. We offer replacement cleaners if things don’t work out for any reason
  5. We offer a fill-in cleaner if your cleaner is on holidays or unable to provide a scheduled clean
  6. We do all the hard work for you. You tell us when and what you want and we do the rest!

How Do I Find The Right Cleaner?

Choosing WOW Facility Services can involve different requirements for different customers. Some might want minimal assistance with general cleaning, and others may need housekeeping, ironing, or other specialties. A great service is prepared for every scenario, so they can provide the perfect domestic cleaner for the job.

Should I Feel Guilty About Hiring A Cleaner?

Definitely not! In this busy, fast-paced world, free time is a precious commodity. We work hard to achieve challenging goals and for some of us, there is an expectation that we should be capable of handling anything that life throws at us. The truth is many people in the workforce feel overwhelmed, over-extended, and no matter how hard they work, there is still more on their plate to accomplish.

It is important to realise that we truly cannot do it all ourselves. It is ok to ask for help and get the kind of assistance that is needed to manage life. One thing that you can do is release a little guilt-free time for yourself and hire a dependable cleaning service.

Before Hiring A Cleaner?

What to consider before booking a cleaner has been simplified thanks to our streamlined cleaning service. If you have lots of questions and don’t know where to start, we have taken these considerations into account to ease your mind. Whether it’s being locked into a contract or working out how many hours you will need for your service, take a look at the links below for answers to our most common questions.

Do I Have To Sign A Cleaning Contract?

No, there is no contract for booking a cleaning service.

What Can I Expect After Booking A Cleaning Service?

Are you having trouble making the move to hire a cleaning service for your home? It isn’t uncommon for people to hesitate about this. Bringing someone into your home and trusting them to clean it right can bring some people stress and apprehension. But, the good news is that a great domestic cleaning service knows how to make you feel at ease.

The first step of the process with any great agency is getting to know the cleaners themselves.

Can I Meet My Cleaner Before Starting?

Yes. Every home has the same basic needs like dusting, vacuuming and mopping. But, this doesn’t mean that all jobs are the same. What surfaces need cleaning and what products are to be used on each surface? What are your priorities for the time allocated? How much furniture is there, and how much does it have to be moved to complete a task? What if you don’t want certain heirlooms moved at all?

As you can imagine, it is a real benefit to get the opportunity to meet with your domestic cleaner in person before the job begins.

How Do I Communicate With My Cleaner?

When you hire a domestic cleaning service for your home communication is key to guaranteeing that things run as smoothly as possible.

What Day Can I Have The Cleaning Done?

Our cleaners can be very flexible. Arrange suitable day and time with either our Area Coordinators or with your cleaner directly. It’s that easy! The benefit of coming home to a neat and tidy home without having to give it a second thought is what matters most.

How Many Hours Will It Take To Clean My Home?

It is up to you to decide the number of hours cleaning you want provided. If you are unsure of how long it will take for your cleaner to clean the home, we advise running through what needs completing in each room, the level of detail you would like, if any of the tasks can be completed on a rotation basis and what products and equipment you would like used on each surface. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Can You Provide Me With References?

Definitely yes. Our references are upon request.

During Home Cleaning?

It’s your first time bringing a cleaning service into your home. You’re excited, but are you prepared for their visit? Will the cleaner bring all of the supplies that they need, or am I supposed to supply them? What about my pets? There’s no reason to get worried, because we’ve thought of everything. Take a look at the links in this section to find out how you and your cleaner make arrangements for us to deliver the most efficient service.

Can I Give The Cleaner A Key?

Yes, you are welcome to give the cleaner a key. For convenience, many of our clients are not home when their cleaner comes and therefore prefer to give the cleaner a key. With our stringent recruitment process, you can have peace of mind in doing so.

Do I Need To Be Home During The Cleaning?

No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.

Can My Pet Stay Inside During Cleaning?

We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option.

About WOW Facility Services?

Wow facility service is an Australian family business. We are a recruitment and referral agency that matches trustworthy, reliable cleaners with individuals and families – busy homes – needing help with household chores. You’ll find our process is smooth and efficient in connecting you with just the right cleaner.

Who Is WOW Facility Services?

Wow facility services is a recruitment and referral agency that specialises in the placement of domestic home and commercial cleaners. Established in 2013, we have since expanded to operate in all cities and major regional locations in Canberra Australia. Our success is owed to the great team of people that we’ve recruited, who enjoy working in the home cleaning and commercial industry and won’t shy away from going the extra mile to deliver high quality service.

To maintain our position as a number one agency, we believe in providing our cleaners with a rewarding, flexible and supportive work environment. Being the face of wow facility service, we are keen to ensure our cleaners receive all the necessary training, encouragement and information required to get the job done right.

What Are The Services Which Provided By WOW Facility Services?

We do domestic cleaning, end of lease cleaning, spring clean, commercial cleaning ( offices, schools, cafes, medical centers, child cares and others), window cleaning, upholstery, carpet steaming and other services

Should I Get Discount For Cleaning Service?

Yes sure, we provide customers with coupon card to

How Did WOW Facility Service Originate?

Simply put, there was a need for a cleaning agency that did everything properly and thoroughly. From the day you contact our agency to our delivery of your cleaning service, we make every step of the way easy for you. Our screened cleaners are well trained and are selected from people who enjoy their work and who take pride in the results of their efforts. So, there was a need for this service and proudly, we have created it.

Call Now